Frequently asked questions
For everyone
Section titled “For everyone”How do I switch organisation?
Section titled “How do I switch organisation?”Select your organisation’s name at the top of the side menu, or open your account menu and select Switch organisation. You’ll see Choose an organisation with every organisation you belong to. Tick Open my last organisation next time if you want to skip this screen when you sign in.
Your roles can be different in each organisation. See Finding your way.
Why don’t I see Payroll (or Reports, or Settings) in my menu?
Section titled “Why don’t I see Payroll (or Reports, or Settings) in my menu?”Cadre shows each person only what their roles allow. Payroll runs are for owners, payroll admins and payroll approvers. Headcount reports are for owners and HR admins. If you think you need something, ask your organisation’s owner. See Roles and permissions.
If you open a link to a screen your role does not include, Cadre takes you back to Home.
Why does a figure show as — instead of 0.00?
Section titled “Why does a figure show as — instead of 0.00?”An em dash (—) means the figure is not available: it was never recorded, it does not apply, or it could not be worked out. Cadre never shows a missing figure as ₦0.00, because a zero that is really “unknown” can lead to a wrong payment or filing. ₦0.00 always means the amount really is zero.
If a whole screen could not load, Cadre says so with a Try again button rather than showing empty figures.
Why is my organisation read-only?
Section titled “Why is my organisation read-only?”A Cadre subscription invoice is overdue. While an organisation is read-only you can still sign in, view and download everything, but nothing can be changed until the invoice is paid. A banner at the top of every screen says so. Your organisation’s owner can pay in Settings, then Billing, and full access returns at once.
How do I turn off some emails?
Section titled “How do I turn off some emails?”Open My profile and scroll to Notifications. You can switch off informational notifications by email, in the bell, or both, one at a time or a whole area at once, then select Save. Notifications that ask you to do something, such as approving a request, are always sent. Anything your organisation has switched off is sent to nobody.
Can I use Cadre in dark mode?
Section titled “Can I use Cadre in dark mode?”Yes. Select the moon button at the top of the screen (Switch to dark theme). Select the sun button to go back to the light theme.
Can I use Cadre on my phone?
Section titled “Can I use Cadre on my phone?”Yes, in your phone’s web browser. The screens you use most, such as clocking in, payslips and leave, are designed for a phone.
For employees
Section titled “For employees”Where is my payslip?
Section titled “Where is my payslip?”Open My payslips under You in the menu, or from your account menu. Every payslip issued to you in that organisation is listed, newest first, with Download. A payslip appears once your employer’s payroll for the month is locked and payslips are issued. See Payslips.
It says my login is not linked to an employee record. What does that mean?
Section titled “It says my login is not linked to an employee record. What does that mean?”Your Cadre login and your employee record have not been connected in this organisation, so Cadre does not know which record is yours. Ask your HR team to link them. Until then you cannot see your own payslips, leave or time.
How do I change my bank account?
Section titled “How do I change my bank account?”Open My profile, select the Bank and tax tab and select Request a change. Enter the new details and select Send request to HR. Payroll, payslips and statutory filings use these details, so HR checks and approves the change before it applies. Until then, your pay goes to the account on record. You can Withdraw request while it is waiting. See Your profile.
Why can I change my phone number but not my name?
Section titled “Why can I change my phone number but not my name?”Contact details such as your phone number and personal email change at once when you save them. Your legal name and date of birth are used for pay and statutory filings, so you send a request and HR approves it.
Why does clocking in ask for my location?
Section titled “Why does clocking in ask for my location?”Your organisation can check that people clock in at a work location. When it does, Cadre asks your browser for your location at the moment you clock in or out, and at no other time. What happens if your location is not shared, or you are outside the site, is your organisation’s choice: it may allow the clock-in, ask you for a reason, or refuse it. See Troubleshooting.
For managers
Section titled “For managers”I manage people, but I don’t see my team. Why?
Section titled “I manage people, but I don’t see my team. Why?”In Cadre you are a manager because people report to you on their employment records, not because of a role. If your team is missing, HR has not recorded you as their manager yet. Ask HR to change each person’s manager. Once one current direct report is recorded, the manager screens appear. See Roles and permissions.
Can I approve leave for my report’s team?
Section titled “Can I approve leave for my report’s team?”Only when that person’s own manager is away: their employment has ended, they are on approved leave today, or they have no working login. Otherwise you can see your reports’ reports but not decide for them.
For payroll
Section titled “For payroll”Why can’t I approve this run?
Section titled “Why can’t I approve this run?”One of these applies:
- You submitted it. The person who submitted a run can never approve it, whatever roles they hold, so every payroll is seen by two people.
- Your role cannot approve. Only owners and payroll approvers approve runs.
- It is a parallel run. A parallel run is for comparison only and can never be approved or locked.
- The statutory rates are awaiting independent review. The run shows a banner saying so. It can be calculated and compared, but not approved, until the review is complete.
See Run payroll.
Why can’t I edit a locked run?
Section titled “Why can’t I edit a locked run?”A locked run is the record of what was paid, reported and filed. Changing it would make your payslips, schedules and journal disagree with what actually happened. Correct a mistake with an adjustment in a later run instead.
Someone is missing from the run. Why?
Section titled “Someone is missing from the run. Why?”They have no pay set for the period. The run lists everyone left out for that reason in a warning at the top. Set their pay, then calculate the run again. See Set up pay.
Why isn’t this month in the payroll cost summary?
Section titled “Why isn’t this month in the payroll cost summary?”The payroll cost summary counts locked runs only. A run that is not locked yet is named in a warning at the top of the report. Parallel runs are never counted. See The Reports group.
Why does the run’s cost summary leave out ITF?
Section titled “Why does the run’s cost summary leave out ITF?”ITF is an annual contribution, so a single run’s cost summary does not include it. The payroll cost summary in Reports does include it, for legal employers large enough to owe it.
Why does the audit log show only the last four digits of an account number?
Section titled “Why does the audit log show only the last four digits of an account number?”Bank account numbers, TINs, pension PINs, NHF numbers, NIN and BVN are masked everywhere in the audit log, including exports. The stored record keeps the true values; they are only masked when shown. See The audit log.
For owners
Section titled “For owners”Can Cadre’s support team see our data?
Section titled “Can Cadre’s support team see our data?”Only through a support session, and only as your organisation allows. In Settings, then Support access, the owner chooses whether Cadre support must ask each time, may open a session without asking, or cannot open one at all. A support session is read-only and every request it makes is recorded there for owners and HR admins to see.
How do I pay for Cadre?
Section titled “How do I pay for Cadre?”Go to Settings, then Billing. Only the owner sees it. See Billing.